Terms and Conditions

These terms and conditions are part of the user agreement between the user of Centurial and Acoose.NET.

1. Definitions

• Centurial is a genealogical software application, which enables the user to research and store his or her family tree in an evidence-based way. In this document, Centurial also includes the corresponding website (https://www.centurial.net).
• Acoose.NET is a company that develops and publishes Centurial. Acoose.NET is based in Utrecht, The Netherlands, and is registered at the Dutch Chamber of Commerce under number 76133427.
• The user is the person that uses Centurial for storing and researching his or her family tree.
• A user agreement or agreement for short is an agreement between the user and Acoose.NET regarding the use of Centurial by the user. A user agreement is uniquely identified by an invoice number.

2. Applicability

These terms and conditions apply to any offer or agreement by or with Acoose.NET. Terms and conditions of a customer of third parties are not binding for Acoose.NET, and they don't apply.

3. Start of the agreement

A user agreement starts at the moment the user:

1. acknowledges the fee of the agreement.
2. accepts there is no refund policy.
3. accepts these terms and conditions.
4. the agreed fee is credited to the financial account of Acoose.NET.

4. Refund Policy

For agreements with Acoose.NET, there are no refunds possible. For purchases over the internet, Dutch law requires a refund period of 2 weeks; however, the law makes an exception for downloading or streaming contents, see Burgerlijk Wetboek, Book 6, article 230p, bullet g.

Acoose.NET advises the user to try the free Trial Edition before purchasing Centurial, to see if Centurial runs correctly on your PC or laptop, and to see if Centurial meets all expectations of the user.

5. Duration and termination

1. An agreement is entered for a minimum duration of 1 year, starting from the exact moment of payment. This is called a usage year.
2. If the user selected the one time payment plan, the agreement ends after exactly 1 usage year. The user will receive an email on this at least one month before the end of the agreement.
3. If the user selected the recurring payment plan, the agreement is automatically extended for another year once the previous usage year has fully passed. The user will receive an email on this at least one month before the automatic extension.
4. A recurring payment will end when the user cancels it. A recurring payment can be cancelled at any time, but only once at least 10 months have passed since the start of the agreement. The cancellation must be done at least 3 days before the end of the usage year. After cancellation, the agreement ends at the end of the current usage year.
5. Acoose.NET communicates all start- and end times in Coordinated Universal Time.
6. Acoose.NET is allowed to end the user agreement at any time if the user does not fulfil one or more of his/her obligations to Acoose.NET.

6. Payment Terms

1. All payments and prices are in Euro (€).
2. In case of recurring payment, the user is required to make sure there is enough credit on his account. If the recurring payment fails, the recurring payment is cancelled.
3. Agreed fees always need to be paid before the start of the user agreement.
4. Prices can be changed by Acoose.NET unilateral. Changes will only take effect at the start of an agreement or at the extension of an agreement. In the case of an extension, the user will be notified at least one month in advance; this allows the user to cancel the recurring payment.

7. Intellectual property rights

Centurial remains the intellectual property of Acoose.NET An agreement between the user and Acoose.NET only allows the user to use Centurial.

8. Fair Use

The user agreement allows the user to install Centurial on at most 3 PCs or laptops; these installs may be used by at most 2 users.

9. Bugs and feature requests

Any software application contains unwanted features, sometimes called bugs. Centurial might too. Also, every user has feature requests. A user agreement allows the user to use Centurial as is, that is, including any existing bug or shortcoming.

Acoose.NET will at all times to her best to fix known bugs and implement feature requests. But Acoose.NET is not obligated to do so. Acoose.NET will perform triage for each issue, to determine the number of users that are affected by an issue (urgency) and how much work it takes to resolve the issue (impact). Based on this, Acoose.NET decides whether, and if so when, an issue is resolved.

10. Liability

Centurial helps its users to store sources and information, and help the user by drawing conclusions based on these sources and information. However, the final conclusions are the responsibility of the user, and Acoose.NET can therefore not be held responsible in any way for damage that may arise from conclusions drawn by Centurial.

The use of Centurial is at the user's own risk, including but not limited to damage due to genealogy addiction. Acoose.NET cannot be held responsible in any way for damage caused by the use of Centurial.

11. Privacy

Your privacy is very important to Centurial. The privacy policy describes which data is processed by Acoose.NET, why this data is processed, and how this is done.

12. Amendment of these terms and conditions

Acoose.NET reserves the right to change or supplement these terms and conditions. Changes will only take effect at the start of an agreement or at the extension of an agreement. In the latter case, the user will be notified about this at least 1 month before the extension; the user then has the option to cancel the recurring payment.

13. Governing law

These terms and conditions are governed by and construed in accordance with the laws of the Netherlands. Any dispute you have which relates to these terms and conditions, or your use of Centurial, will be subject to the exclusive jurisdiction of the courts of the Netherlands.